Effective Date: March 22, 2025

Last Updated: March 22, 2025

1. Introduction

Welcome to Stronghold HVAC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and any transactions conducted with Stronghold HVAC, including SMS communications. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

2. Eligibility

You must be at least 18 years old to schedule services, request installations, or enter into agreements with us. By using our services, you confirm that you are of legal age and capable of entering into a binding agreement.

3. Compliance with Laws

You agree to comply with all applicable local, state, and federal laws and regulations related to HVAC services, installations, and equipment usage. You are solely responsible for ensuring that your participation in our services is lawful in your jurisdiction.

4. Orders & Payment

Service Acceptance: We reserve the right to accept or decline any service request at our sole discretion.

Payment: Full payment must be received before services are scheduled or completed unless alternative arrangements are agreed upon in writing.

Pricing: Prices are subject to change without notice. All prices are listed in U.S. dollars unless otherwise noted.

Verification: We may require verification of identity, property ownership, or payment information before processing a service request.

5. Service Scheduling & Delivery

Scheduling: We will make reasonable efforts to schedule services at a time convenient for you. Appointment times are estimates and not guaranteed.

Delays: Stronghold HVAC is not responsible for delays caused by factors beyond our control, including weather, supply shortages, or third-party vendors.

Access: Customers are responsible for providing safe and accurate access to service locations.

6. Returns, Cancellations & Refunds

Services: Payments for completed services are non-refundable.

Equipment/Parts: Returns of unused equipment or parts may be accepted at our discretion and may be subject to restocking fees.

Cancellations: Service cancellations must be requested at least 24 hours in advance. Fees may apply for late cancellations or missed appointments.

Warranty: Specific warranties on equipment or labor will be disclosed at the time of service.

7. SMS Communication

By providing your phone number, you agree to receive text messages from Stronghold HVAC. Message frequency varies. Standard message and data rates may apply.

Opt-In: You may opt in via website forms, service requests, or promotional sign-ups.

Opt-Out: To stop receiving SMS messages, reply STOP to any message.

Help: Text HELP to (659) 277-2775 or contact us for further assistance.

Message Types: Messages may include service updates, appointment reminders, promotional content, and alerts.

We are not responsible for carrier-related issues such as delays or undelivered messages. No SMS opt-in data or personal information will be shared with third parties for marketing purposes.

8. Limitation of Liability

To the fullest extent permitted by law, Stronghold HVAC is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, equipment, or website. We make no guarantees beyond any express warranties stated at the time of service.

9. Service & Product Guarantee

We stand by the quality of our services and the equipment we provide. If you believe there is an issue with the services or products you received from Stronghold HVAC, please contact us immediately so we can investigate and address the concern.

10. Intellectual Property

All content on our website, including but not limited to text, images, logos, and service descriptions, is the property of Stronghold HVAC and may not be copied, distributed, or used without written permission.

11. Termination

We reserve the right to terminate or suspend access to our services at any time, with or without cause, including violations of these Terms.

12. Changes to These Terms

We may update these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any modifications constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us: